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The latest reports from users having issues in Boston come from postal codes 02128, 02127, 02293, 02116, 02118, 02119, 02114 and 02215.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 127,349 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Weymouth, Boston, Roslindale, Chelsea, Marblehead, Brighton, Medford, Malden, Cambridge, Waltham, West Roxbury, Lynn, Norwood, Allston and Dorchester.
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| City | Problem Type | Report Time |
|---|---|---|
 Weymouth | Internet | |
| Boston | Internet | |
| Roslindale | Internet | |
| Boston | ||
| Boston | Wi-fi | |
| Boston | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Jacob Wake Up! ⏰ (@JacobWakeUp) reported fromBoston, Massachusetts
@stevesohcot @Xfinity @comcast The only useful call I have ever had with xfinity was when I called to cancel service. Took less than 15 min.
- Kevin (@_theMechan1c) reported fromBoston, Massachusetts
@Xfinity wifi is down!
- my love language is money. (@WanjaNjama) reported fromBoston, Massachusetts
Thank God for unlimited data because Xfinity has decided it’s the prime time to do an outage in my area 🙃🙃🙃
- #DrPerspiringBarista - Not a Real Doctah!! (@dino246gts) reported fromBoston, Massachusetts
What company has the worst customer service and why do you insist Comcast is run by spider monkeys?
- Jonny (@jonnyboy823) reported fromChelsea, Massachusetts
@comcastcares I have been a customer for barely 3 months and it’s been nothing short of a nightmare. Received a call in September from a rep to offer me the Xfinity flex. She convinced me everything was free for 1 year and I would not see any change to my bill. (1/2)
- Elizabeth Thorndike (@ethorndike) reported fromBoston, Massachusetts
If I hadn't been working from home since March, I would never know how frequently my $90/month @Xfinity internet goes out. So glad I pay for a service that regularly doesn't work and doesn't communicate or compensate for their consistent outages.
- William Yovino (@WilliamYovino) reported fromQuincy, Massachusetts
@comcastcares Their customer service agent promised me an $80 credit on my account and it never appeared. I said when you call Comcast, the message says we may record the call for training purposes. Just check my call log. How convenient they never logged my call
- Conall McCabe (@cmcc1956) reported fromBoston, Massachusetts
.@comcastcares, w/ weather we’ve had, branches have hit cable twice. You repaired it 1st time, but the 2nd strike dislodged cable from the bldg. Phone line didn’t move once. Quickly reattached cable, but TV image frequently freezes, and Zoom tells me I have unstable connection. ?
- piña (@dapperdiz) reported fromMilton Center, Massachusetts
i’m so close the rashing ******* @Xfinity how y’all give us a ****** up cable box, come and fix it and **** up the internet. y’all finna feel me bruh.
- Jonny (@jonnyboy823) reported fromChelsea, Massachusetts
.@comcastcares I have been a customer for barely 3 months and it’s been nothing short of a nightmare. Received a call in September from a rep to offer me the Xfinity flex. She convinced me everything was free for 1 year and I would not see any change to my bill. (1/2)
- 🇵🇷 👁 🇵🇷 (@Jonmicol) reported fromBoston, Massachusetts
Comcast is stupid if they go thru with capping their service at a TB per month....5G is way faster than comcast internet and cheaper....if they were to offer a similar service with a 5G cable box comcast would be done!
- Ricky Chamrene (@KarmaBombshell) reported fromBoston, Massachusetts
I gotta say @Xfinity customer service is realllllly nice past 5-6 times I got help was always a very good interaction
- Jeremy Crane (@jeremycrane) reported fromBoston, Massachusetts
@jjacobs22 @scotwingo VT is particularly bad. I have no idea why but it is for some reason. Up in NH we get solid 400M cable internet through spectrum that is more reliably consistent bandwidth than my 1G xfinity service in Charlestown
- Jostradamus (@Box_of_Joe) reported fromBoston, Massachusetts
The version of “Go Your Own Way” in the Xfinity ads is the worst cover of a song I’ve ever heard. Spits in the face of the original. It’s insulting.
- k (@hello__kaitty) reported fromSalem, Massachusetts
@Xfinity well @Xfinity it’s uh...not working
- sully sully 99 twice as better than ted williams (@RobertDamein) reported fromEverett, Massachusetts
@comcastcares spending 5 to 6 hours on phone two days combine told by employees that u don’t have Xfinity modern why your internet not working going in and and I being investigated on address if it’s problem why are u excepting my payments with my billing address
- Patrick Beverley Hills (@p1koh) reported fromBoston, Massachusetts
@FeitsBarstool Comcast was down in the north end all day yesterday, hilarious move.
- 𝓚𝓪𝓽𝓮 𝓢𝓱𝓪𝓶𝓸𝓷 (@ShamonPR) reported fromWellesley Hills, Massachusetts
@Xfinity who do you contact regarding outage credit? I am only reaching a stupid bot.
- Mindy Bartleson (@mindy_bartleson) reported fromBoston, Massachusetts
Soooo @Xfinity I’ve got general issues with you. But when I try to explain I work in QA and back end. And provide thoughts...Don’t ignore me then mansplain to me about macs- i haD to teach the “advanced support technician” about Macs and profiles. Then he lectured me? NOPE.
- The Fresh Prince Of Fresh Pond (@TheRealSweeney) reported fromCambridge, Massachusetts
Not the Comcast guy looking at my kicks and asking if I can help him with releases.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Matt Stewart (@PSUstew07) reported fromSandown, New Hampshire
@XxjimmybonesxX @Xfinity Worst companu on the planet is @xfinity
- smg.91 (@91_smg) reported
@Ask_Spectrum Fix you’re lame attempt at being online, I’d give COMCAST, my ******* plasma, 50% of my liver, a kidney, my firstborn child to get rid of Spectrum. **** off or kill yourself like the trash service you are, or like maybe make shows available after airing. #imisscomcast
- Kraken for Trump 🇺🇸❤️🇺🇸❤️ (@gratitudeenvoy) reported
@JennPellegrino @EDMATIK FIX-NEWS can F -off. I wish OAN was on my cable network...@comcast
- DJ FrogMan (@Skigday) reported
Big ups to @Xfinity for day 3 of my internet not working
- PooperScooper86 (@PooperScooper86) reported
Yet again, Cox Communications has struck. No stream tomorrow. My appointment with the technician was moved to tomorrow right in the middle of stream. See you Wednesday!PS Do not get your service through Cox. They are the new Comcast.
- Marcus 'Forser' E (@marckus) reported
@CurvyElephant Nothing further they can do? LUL what? Is this the 70’s or something? If it’s an issue, you resolve it, not only for one customer but mostly several since its not at your house. @comcast you better sort your **** out!
- Misunderstood (@NoWordsNeededAL) reported
Playing a game in the 3rd **** cuts off ok update should be done with the internet I guess... start playing again starting the 2nd quarter it does it again.. xfinity if y'all doing ******* scheduled maintenance you could have warned me beforehand so I wouldn't even have been on!!
- Kyle Taylor Lucas 🌹 (Hereditary Chief) (@KyleTaylorLucas) reported
The @ComcastCares fool told me that if I want to resolve my modem issue I could just go into the store! It's a PANDEMIC!!! I'm at-high-risk of contraction & DEATHY - both an ELDER & Native American!
- 420dragon :) oWo (@prettymane666) reported fromPortland, Oregon
God i fucjing hate xfinity so ******* much **** u comcast ****
- Tanya Reeley (@FleurDeLunaMade) reported
@comcastcares I called and canceled my service because I am not working because of covid and I have to move. You are charging a disconnect fee. You don't care about crap!
